Refund Policy
Fourteen days, no questions asked
If the Kit is not what you expected, write to support within fourteen days of purchase and you will be refunded in full, with no questions asked. Because Creem is the merchant of record, the refund is issued by Creem back to your original payment method.
We do not ask you to justify the request, and we do not require you to delete the files first. Arguing with someone over a few dollars would cost both sides more than the refund is worth, and a policy that only sounds generous is worse than no policy at all.
How to request one
- Email support@clawman.pw from the address you used at checkout.
- Include the order number from your Creem receipt, or just the date and amount if you cannot find it.
- You will get a reply within three business days, and the refund is submitted to Creem the same day it is approved.
Card networks typically take a further five to ten business days to post the credit. That part is outside anyone's control, so if the money has not appeared after ten business days, tell us and we will chase it with Creem.
What is and is not covered
Covered: you found the material unsuitable, you bought it by mistake, you bought it twice, or the download never reached you. Any one of these is enough on its own, and you do not need to say which applies. Every request that arrives inside the window is approved.
Not covered: a request made more than fourteen days after purchase. The window exists so that this stays a refund policy rather than an indefinite free trial. If you are outside the window and something genuinely went wrong, write anyway and we will use judgement.
Your statutory consumer rights, including any right of withdrawal available where you live, apply in addition to this policy and are not limited by it.